Frequently Asked Questions (FAQ)

TAS is an independent organization within the IRS that helps taxpayers resolve problems with the IRS and recommends changes to prevent future issues. TAS has been around since 1996 and has helped over 5 million taxpayers since its inception. Our services are free and confidential.

➡️ Find out more on our About Us page.

There are several ways to request a case in TAS. The easiest is to download the Form 911 and mail or fax it to your local office. You should hear back from your assigned case advocate regarding your submitted Form 911.

TAS also offers other ways to complete the Form 911. These options may not be as quick to process your request as TAS is experiencing a very high call volume at this time.

• Filling out Form 911, Request for Taxpayer Advocate Service Assistance;
• Submitting the form by mailing/faxing it to your local TAS office; or
• Contact your Local TAS Office.
  ➡️ Visit our Get Help page for more options to resolve your tax issues.

You may qualify if:

• You’re facing financial hardship;
• The IRS is taking or threatening collection action; or
• You’ve tried and failed to resolve the issue through normal IRS channels
  ➡️ Use our TAS Eligibility Tool to see if you qualify.

If your case is accepted, it will be assigned to a case advocate who will contact you. If you currently have a TAS case and have not heard from your case advocate you can:

➡️Contact your assigned case advocate directly.

TAS ensures the IRS respects your ten fundamental rights, including:

• The Right to Be Informed;
• The Right to Challenge the IRS’s Position; or
• The Right to a Fair and Just Tax System.
  ➡️ Learn more about all of your rights, on our Taxpayer Bill of Rights page.

Yes, if you are experiencing delays, errors, or can’t get a resolution through standard IRS channels, TAS may be able to assist.

➡️ Visit the Tax Credits Get Help Pages.

TAS can assist with refund issues after the IRS published processing timeframe has passed.

➡️If that date has passed and you are experiencing a hardship, contact your local TAS office to see what options you have.

Search by State on our Contact Us page.

➡️ Or call us at 1-877-777-4778

Depending on the tax issue complexities, it could take a couple weeks to a couple months to resolve your tax issue. Your case advocate will do everything possible to help guide you on your path to resolve your issues. The case advocate will be in touch with you throughout the duration of your case with updates and timeframes on your issues.

➡️If you have not heard from your case advocate contact your Local TAS Office to get more information.

Contact your constituents assigned case advocate directly.

Search by state on our Contact Us page.

➡️ Or call us at 1-877-777-4778

Yes. TAS offers resources and publication sin multiple languages and can provide documents in large print, Braille, and other accessible formats upon request.

➡️ Click the “Language” tab at the top right of the website.